We all rely on electricity, gas and water on a day to day basis for various things, but for some, loss of one or more of those utility services can be worrying or difficult. That’s why utility companies offer extra help and support during a power cut or loss of gas or water. Registering for your gas, electricity or water Priority Services Register helps us to help you when you need it most. There is no cost to register as a vulnerable person on the register.
Know your emergency numbers – in a power cut call 105 from your mobile or landline or, for a gas emergency, dial 0800 111999.
If you , your family or friends are eligible please consider registering as a Priority Service Customer with the following utility providers that serve the county of Dorset:
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How to register for our Priority Services
Registering for our free Priority Services is easy. You can join our register by:
- Calling us on 0800 294 3259 and register over the phone.
- Filling out our easy online form.
- Downloading and filling out an application form and sending it to us by post using our freepost address.
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Joining the Priority Services Register
To join our Priority Services Register please contact us using the contact details below or you can complete an online form.
We will need a few things from you: – Your name; – Address; – Telephone number(s); – The reason for you being medically dependent on electricity, or vulnerable; – Any additional communication needs.
For customers in South Wales and the South West please contact:
Priority Customer Services Records Team , Western Power Distribution , Lostwithiel Road , Bodmin , Cornwall , PL31 1DE.
Tel: 0800 096 3080
Email: wpdpriorityservices@westernpower.co.ukIf you are deaf or hard of hearing, you can speak to us on the number above using Text Relay by dialling 18001 first using your textphone.
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Supply interruption support
We may need to carry out some work in or around your home, and may have to disconnect your gas supply. If there is a supply interruption and you’re a listed Priority Service Register (PSR) customer we’ll provide you with temporary heating and cooking appliances within four hours to make sure you stay warm and can have a hot meal.
Call our Customer Careline on 0800 975 1818 to speak to us about your supplier’s Priority Services Register or find more information about the PSR below.
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How to join the Priority Services Register
You can register for our services by using the online registration form or by calling 0344 346 1010 or minicom 0800 169 9965 (Text Relay is also available). You can also request a copy of our Priority Services Registration form by calling us.
