Dorset LRF Privacy Notice & Policy

Dorset Civil Contingencies Unit Privacy Notice

How we use personal information for our Civil Contingencies work


Dorset Civil Contingencies Unit (CCU), on behalf of the Dorset Local Resilience Forum responds to emergencies and major incidents, when notified though established channels by Category 1 Responders (as defined by the Civil Contingencies Act 2004).

We collect and process about category 1 and 2 responders, and third sector organisations in order to support an effective emergency response for Dorset. 

We may also use that information to regularly contact those organisations to make sure that their contact details are up-to-date or to tell them about the Dorset CCU and the services it offers.

The categories of the information that we collect, process, hold and share include:


  • Contact details of individuals within Category 1, Category 2 and third sector organisations
  • Audio recording of Strategic & Tactical Coordinating Groups, as defined by the Joint Emergency Services Interoperability Principles (JESIP) joint decision model

Why we collect and use this information


We collect this information to enable us to carry out, on behalf of the partners of the Dorset Local Resilience Forum, the statutory obligations under Civil Contingencies Act 2004, and in our official authority .

We collect this information so that we can share information, facilitate planning, response and recovery during incidents and other activities in relation to Civil Contingencies work.

Once an incident is closed, we keep incident data for other purposes including:

  • Multi-agency incident debriefs. This does not include personal information and members of our community cannot be identified from these statistics.
  • We share information with our Category 1 responder partners to help identify and improve the ability of the emergency services organisations, Category 2 responders and third sector organisations, to learn from good practice identified.

Storing this information

Information we hold is stored in a variety of systems. We use this information to mobilise resources in response to a request to support the emergencies services at an incident.  Contact details of category 1 and 2 responders, and third sector organisations are stored on the Resilience Direct website for emergency contact purposes.  Resilience Direct is a private network for category 1 and 2 responders, and other partner organisations approved and sponsored by the Local Resilience Forum (LRF), who work in resilience in either planning, response or recovery.

We apply strict security controls to the systems to ensure that access is limited to those who need to see it.

We use Send Word Now/ OnSolve or the Dorset Prepared Alerting System, which has a data centre within the European Union. We use Mail Chimp for processing our consultation and evaluation work. Mailchimp is an American company and your information is protected under the EU/US Privacy Shield agreement.


If we collect your information because you are a point of contact for day to day business or during an emergency or incident, we will hold your information for as long as you remain the point of contact.  This is unless you request your information to be erased prior to this point.


Who we share this information with and why

Information is collected and shared between our Local Resilience Forum (LRF) partners locally, regionally and where there is commonality of learning and improving the response to emergencies and supporting activities, across the United Kingdom. 

During emergencies or major incidents, we work closely with our other emergency services partners, and share key information to enable the appropriate response from each agency.

We share information with other blue light organisations

In the interest of the public, we also publish details of the National Risk Register and localised civil preparedness information on our website and social media. 


We share information with the Department for Levelling up, Housing and Communities for national learning, research and statistical purposes.

If you would like to know more about how we use your information, please contact the Data Protection Officer:  

Dorset & Wiltshire Fire and Rescue Service
Five Rivers Community Health & Wellbeing Centre
Hulse Road
Wiltshire SP1 3NR


Tel:                          01722 69 1000

LAST REVIEWED: 12 May 2023












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